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Refund Policy

Last Updated: 2024

1. Overview

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Inventorywydeale. We are committed to ensuring customer satisfaction and handling returns fairly and transparently.

2. Company Information

Company Name: Inventorywydeale

Address: 186 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand

Email: community@inventorywydeale.world

Phone: +6493799550

3. Right to Return

In accordance with New Zealand consumer protection laws, you have the right to return products under the following circumstances:

  • The product is faulty or not as described
  • The product does not meet the quality standards you could reasonably expect
  • The product is not fit for its intended purpose

4. Return Timeframe

You may return products within 30 days of receiving your order. Returns must be initiated by contacting us at community@inventorywydeale.world within this timeframe.

5. Return Conditions

To be eligible for a return, products must meet the following conditions:

  • Products must be unopened and in their original packaging
  • Products must be in the same condition as when received
  • Products must not have been used or damaged
  • Proof of purchase (order confirmation or receipt) must be provided

6. Return Process

To initiate a return:

  1. Contact us at community@inventorywydeale.world with your order number and reason for return
  2. We will review your request and provide return instructions
  3. Package the product securely in its original packaging
  4. Ship the product to the address provided by us
  5. We will process your refund once we receive and inspect the returned product

7. Refund Processing

Once we receive and verify your returned product:

  • Refunds will be processed within 14 business days
  • Refunds will be issued to the original payment method used for the purchase
  • You will receive an email confirmation when the refund is processed

8. Refund Amount

The refund amount will include:

  • The full purchase price of the returned product(s)
  • Original shipping costs (if the product was faulty or not as described)

Note: Return shipping costs are the responsibility of the customer unless the product was faulty or not as described.

9. Non-Refundable Items

The following items are not eligible for return or refund:

  • Products that have been opened or used
  • Products damaged due to misuse or negligence
  • Products returned after the 30-day return period
  • Products without proof of purchase

10. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at community@inventorywydeale.world
  • Provide photos of the damage or defect
  • We will arrange for a replacement or full refund
  • We will cover all return shipping costs for damaged or defective products

11. Wrong Product Received

If you receive the wrong product:

  • Contact us immediately at community@inventorywydeale.world
  • We will arrange for the correct product to be sent
  • We will cover all return shipping costs
  • You may keep the incorrect product or return it at our expense

12. Change of Mind

If you change your mind about a purchase:

  • You may return unopened products within 30 days
  • Return shipping costs will be your responsibility
  • You will receive a full refund for the product price (excluding original shipping costs)

13. Cancellation Policy

You may cancel your order:

  • Before the product is shipped: Full refund including shipping costs
  • After the product is shipped: Standard return policy applies

To cancel an order, contact us at community@inventorywydeale.world with your order number.

14. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product:

  • Return the original product following our return process
  • Place a new order for the desired product
  • Once we receive your return, we will process your refund

15. Consumer Guarantees

Under New Zealand's Consumer Guarantees Act, our products come with guarantees that:

  • Products are of acceptable quality
  • Products match their description
  • Products are fit for their intended purpose

If a product fails to meet these guarantees, you are entitled to a repair, replacement, or refund.

16. Disputes

If you are not satisfied with our resolution of your return or refund request, you may:

  • Contact the New Zealand Commerce Commission
  • Seek assistance from the Disputes Tribunal
  • Contact your local consumer protection agency

17. Contact Us

For questions about returns or refunds, please contact us:

Email: community@inventorywydeale.world

Address: 186 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand

Phone: +6493799550

Please include your order number in all communications for faster processing.